Terms & Conditions
Charlie's Bucket welcomes you.
ONLINE
Orders can be made online via our secure server. charlie's bucket respects and protects your privacy. Your personal details will not be disclosed, exchanged or sold, unless ordered by a court of law. Credit card details will be used to process orders only and will not be kept on file.
Orders can be made via email. Simply email us at shop@charliesbucket.com.au detailing your request.
TELEPHONE
We are happy to take your call. Ring us on 03 62 312881. All telephone orders placed before 12pm (Monday-Saturday) will be shipped the same day.
PRICING
All prices are in Australian Dollars (AUD) and include 10% GST. If ordering outside of Australia GST will be deducted. charlie's bucket reserves the right to change pricing at our discretion and without notice.
EXCHANGE
Our products are of the highest quality and care has been taken to describe each garment as accurately as possible, however, a customer may purchase an item that is not the right size or colour. If that is the case contact us at shop@charliesbucket.com.au or phone 03 62312881 to arrange an exchange or credit note. Contact must be made within 10 days of receipt of your order. Exchanges will happily be given if the item is unused, unworn, with all packaging and labels intact and a copy of the valid receipt is attached.
An additional delivery fee for returns will be charged.
Sale items are not exchangeable, and all sales are final.
FAULTY ITEMS & DAMAGES
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at shop@charliesbucket.com.au or on 03 62312881 and we will organise a replacement for you.
If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order.
MISPLACED ORDERS
All orders sent by charlie's bucket have a unique tracking number and need to be signed for upon receipt. If for some reason your parcel does not arrive within a reasonable time please contact us and we will track it for you.